Support center
Can't find the topic you're looking for?
Invoices of OnlineAfspraken.nl
You can find the invoices of OnlineAfspraken.nl in the backend at Settings > Your subscription > Invoices. ...
Try out the POS Module
If you would like to try out the POS module one month for free, send an email to info@onlineafspraken.nl and don't forge...
Prices
The prices depend on the package you choose and the period. Click here for an overview of all prices. ...
Terms and conditions
For our terms and conditions, click here. ...
Help with setup
For questions regarding the setup, our helpdesk +31 (30) 241 20 42 is available during weekdays between 9 am and 5 pm. Y...
Security
The security of your data is our greatest concern and we are doing everything about it to secure this data on multiple l...
Ordering appointments
The appointment types in the online booking widget can be ordered. Go to Manage > Services > Order appointment types. Wi...
Booking specific times
If you want your customers only to be able to book on specific timeslots, it is important that you have activated the pl...
Composite appointments
A composite appointment is an appointment type that is composed of more than one subappointment. To set a composite appo...
Switching resource selection off
If you do not want customers to be able to choose a resource (employee, location or device) in the booking widget, go to...
Period to book appointments and cancelation
For each appointment type you can indicate the maximum period in which a customer can book an appointment before the app...
Exporting appointment data
To export the appointment data you go to 'Agenda' and click on the left hand side on 'Appointments' (blue button). Subse...
Indicate current state appointment
It is possible to indicate the current state of an appointment (waiting room feature). This feature comes in handy if, f...
Limit number of appointments
It is possible to set a limit for the number of appointments per day. This can be set separately for every appointment t...
Appointment overview
The appointment overview is a display of all appointments. In the appointment overview it is possible to apply several f...
Group lessons and workshops
Bookings for which at the same time multiple persons can be booked are activated by means of a plug-in. Per appointment ...
Uploading attachments to the booking of an appointment
It is possible to set that customers are able/obliged to upload (an) attachment(s) to the booking of an appointment. Thi...
Complex appointments
Complex appointments can be used if you, for example, need a staff member as well as a space for the booking of an appoi...
Repeat appointments
Go to 'Agenda' and subsequently click on the relevant appointment. Then click on edit at the bottom. Under date and time...
Connecting appointments
For setting up connecting appointments you first go to Settings > Extra functionality and tick the option 'Connecting Ap...
Appointments on several days
In the backend you go to Settings > Extra Functionality and tick 'Allow appointments that take several days'. Subsequent...
Add notes to the appointment
Easily add notes to the appointment. To do this, click on the appointment in the calendar and then on Add under Notes. ...
Consumer Groups
You can use Consumer Groups with OnlineAfspraken.nl if you have appointments that can be booked by different groups of c...
...
What is the Managementapp?
The OnlineAfspraken.nl management app is free and specifically made for smartphones (IOS and Android) and tablets. With ...
Download Managementapp
On this page you can read how you can install the management app on iOS and Android. Management app iOS Click with y...
...
Layout booking widget
It is possible to adjust the layout of the booking widget entirely to your wish so that it matches your corporate identi...
Putting the booking widget on your website
To put the booking widget on your website, in the backend you go to Settings > Inframe Widgets and click on the tab 'Con...
When no times are shown
When no times are shown in the booking widget, this can have multiple reasons: 1. At the appointment type it is chosen ...
Separate booking widget per appointment type
It is possible to create a separate booking widget per appointment type, so that only this specific appointment can be b...
Separate booking widget per resource
It is possible to create a separate booking widget per resource (staff member/location/device), so that only this specif...
Putting a 'Book Now' button on your website
It is possible to put a 'Book Now' button on your website. This button opens the booking widget always in a new window. ...
Logging in via Google and Facebook
Let customers log in and log in with a Google / Facebook account. Scheduling appointments is therefore easy and fast. To...
Change text booking widget
To adjust the texts in the booking widget, go to Settings> Inframe widgets> Booking widget. Then go to the Modify ...
Type of booking modules
At OnlineAfspraken.nl there is a wide choice of booking modules, we offer 8 types of modules from which you can choose. ...
Thank you page
It is possible to link your own thank you page to the booking module, this can be done under Settings > Inframe widge...
Placing the module on Wordpress or Wix
Our booking module can be integrated into the website using a HTML code.It is important that the code is recognized by y...
Automatic appointment confirmation
To set the automatic appointment confirmation, go to Settings > Settings in the backend and click on the tab 'Consumer n...
Appointment notifications
If a customer books or cancels there will be send a notification to the staff member, if activated. To send notification...
SMS Message
You are able to send messages to your customer by means of an SMS. If you would like to use the sending of SMS messages,...
Automatic appointment reminder
To set up an automatic appointment reminder, in the backend you go to Manage > Messages > Appointment Reminder. The remi...
Sending attachments
It is possible to add (an) attachment(s) to automatic messages. For example, add an attachment to an appointment confirm...
...
Activate
The consumer app is a handy tool for regular customers to quickly make an appointment on their smartphone and tablet. T...
Demo app
You can test our demo consumer app using the buttons below. After activating about which you can read more here, you wi...
Dossiers in the Consumer app
It is possible for a consumer to see his consumer dossier, saver passes, past and future appointments in his own Consume...
Setting appointment type
Go to Manage > Services and click on 'New Appointment Type'. Choose a category and name your appointment type (this name...
Entering holidays and days off
To set days off and holidays you go to Manage > Setting Blocks > Holidays. Click on 'New Holiday' and name the holiday. ...
Setting resources (staff members, locations and materials)
If you want to add a new resource, you go to Manage > Resources and subsequently you click on 'New Resource' at the bott...
Buffer time
The buffer time is the pause and rest time after an appointment. To set the buffer time, you go to Manage > Services. Ne...
When a staff member (temporally) stops working
In the case of staff member that is (temporally) going out of service, you are able to set the staff member on inactive ...
Availability staff members
To adjust the work times of your staff members, you go to Manage > Resources and click on the clock icon on the right si...
Layout online agenda
You can edit the agenda to your own preferences. In the backend, the style, layout and functionality can be an adjusted....
Change language
You are able to change the language of the booking widget, backend and messages to Dutch, English, German or French. To...
User rights
The system of OnlineAfspraken.nl allows for setting advanced user settings per user account. This can be in the field of...
Your own domain
It is possible to develop your own subdomain. The advantages of this are that you have your own 'super admin' function, ...
Working with multiple locations
There are different options for using multiple locations / regions, for example, you can choose to include the locations...
1 or multiple accounts
With a simple structure you can work within 1 account with different locations. However, there are several advantages to...
Working with a zipcode table
There are several of our customers who work nationwide, in the office or in people's homes. To offer this in a good way,...
Synchronizing agendas
It is possible to synchronise your appointments with your Outlook, iCal or Google Agenda. All appointments that are in t...
Corporate Facebook page
You are able to put the booking widget on your corporate Facebook page. Go to Settings > Inframe widgets and click on Fa...
API
OnlineAfspraken.nl has developed an API (Application Programming Interface) with which appointments can be centrally for...
Import appointments from Excel file
It is possible to import appointments from an Excel file. Importing is only possible by (temporarily) using a double syn...
Google Analytics, Tag Manager and AdWords
Within OnlineAfspraken.nl it is possible to link the booking module to Analytics, Tag Manager and / or Adwords. With the...
Zoom integration
Within OnlineAfspraken.nl you can use our Zoom video integration. This function automatically creates a meeting in Zoo...
Mailchimp-integration (Pro)
When using a Pro account with OnlineAfspraken.nl you can use our Mailchimp integration. With this function, all e-mail...
Tickets scannen
Our (free) Ticketscan functionality enables you to scan QR-codes generated from OnlineAfspraken.nl. Through this scan, t...
...
...
...
...
Zapier-integration
With the Pro-package, you will be able to use a Zapier-integration. Through this integration you can use Zapier as a ...
Gift cards
To create a gift card, you go to Cash Register > Coupons > Gift Cards. At the top right you click on 'Add Gift Card'. To...
Discount codes
To create a discount code, you go to Cash register > Coupons > Discount Cards. On the top right you click on 'Add coupon...
Cash register balancing
The cash register balancing is a check to see whether the cash register is correct. Apart from cash money, also the PIN,...
Stock system
You are able to use the OnlineAfspraken.nl software easily as stock system. For this, it is important that the POS modul...
Price tiers
It is possible to enter different price tiers. This can be done for opening hours, as well as the number of persons. For...
Online store
The software of OnlineAfspraken.nl is suitable for online store. It is possible to sell loose products, but also gift ca...
Creating an invoice, quotation or concept from the agenda
With the Cash register add-on you can create an invoice, concept or quotation directly from the agenda. Click on the app...
Creating an invoice from the cash register
With the Cash register add-on you can create a quotation or an invoice. With an invoice you can register the customer'...
Setting the layout for quotations and invoices
To adjust the format of the invoice or quotation, go to Cash register > Config > Configure invoice. Here you firs...
Collective invoices
It is possible to create a collective invoice from the customer card for past and / or future appointments. To do so, yo...
Peak and off-peak hours
The first step to setting an adjusted price per appointment type for specific opening hours is setting your peak and off...
Invoice reminders
Within OnlineAfspraken.nl it is possible to set a payment deadline for invoices, which will then be shown on the invoic...
Creating a quotation in the cash register
With the Cash register add-on you can create a quotation or an invoice. Quotations have separate numbers, so they do n...
Small Business Scheme (KOR)
The small business scheme (KOR) has been adjusted since the 1st of January 2020. If your company has registered for this...
Discount on giftcards
If you want to offer gift cards with extra credit via your own website, you can do this by following the following steps...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
Customer account
If you want to set that customers can, or need to, create a user account, you go to Settings > Settings > System Configu...
Sent messages to customers
If you want to know which messages have been sent to your customers, you go to Manage > Messages > Sent Messages. You ar...
Merging customer accounts
In case one customer has been registered twice, you can merge these accounts. Go to Customers > Merge Customers. Look u...
Import/export customer details
All your customers and appointments can be exported to known export files such as Microsoft Excel (xlsx), Microsoft CSV ...
Customer database
The entire customer database is at your disposal. Within the database it is possible to apply several filters. The cust...
Customer registration form and appointment form
OnlineAfspraken.nl offers the possibility to ask specific fields of customers at every registration or appointment that ...
Customer subscription and strip card
You are able to create different strip cards and customer subscriptions. You are able to allow your customers to pay by ...
Login page for customers
Customers with a user account can view and manage all appointments via a special customer login page. On this page your ...
Waitinglist
With the waiting list function, customers can be put on a waiting list when the agenda is fully booked. To activate the ...
General conditions and Privacy statement
Within OnlineAfspraken.nl you can specify your general terms and conditions and / or privacy statement if desired, so th...
...
...
...
...
...
...
...
...
Dossier visible to client
It is possible in OnlineAfspraken.nl to make the consumer dossier fully or partly visible to your clients in their clien...
Client generation settings for Dossier Forms
When you add a Dossier form, you can select a setting regarding the adding of new consumers when a form is filled. You'l...
Activating opt-in (newsletter subscription)
If you want to send commercial mailings, it is mandatory that customers can sign up and unsubscribe. By default it is se...
Sending out mailings
To send a new mailing, go to Manage > Mailings in the backend. Here you will find an overview of all mailings that ha...
Birthday SMS and / or birthday mail
Het is mogelijk om een verjaardagssms en/of verjaardagsmail naar klanten te sturen. Indien je gebruik maakt van de Kas...
Export mailing list
If you want to send commercial mailings, it is mandatory that customers have explicitly subscribed and are able to unsub...
...
...
...
...
...
Printing out cash management reports
With the software of OnlineAspraken.nl, it is possible to print out several management reports. You are able to select a...
Printing out appointment reports
The appointment overview is a display of all appointments. In the appointment overview it is possible to apply several f...
...
Activating online payments
To activate the online customer payments, you go to Manage > Online Customer Payments. If you make use of the POS mod...
Invoices
If the feature 'Online customer payments' is activated, every customer receives a proof of payment/invoice as soon a ser...
Pay-out
You will receive the consumer payments every Monday by default. You will also receive an overview of this through email,...
Automatic collection
It is possible to allow your customer to pay through automatic collection. For this you need the plugin for 'Online cust...
Cancellation of direct debit
It is possible to let customers pay for a subscription through a direct debit. For various reasons it can happen that a ...
Down payments
Working with a down payment has several advantages, so the customer makes a commitment. This allows you to ensure that t...
Transaction costs
With online customer payments, it is possible to pass on the transaction costs to the consumer. These are only the costs...
