Activating opt-in (newsletter subscription)

If you want to send commercial mailings, it is mandatory that customers can sign up and unsubscribe. By default it is set that when you send a mailing customers can unsubscribe via a unsubscribe link at the bottom of the mail. To set up that customers can also sign up for commercial mailings, go to Settings > Mailings > Mailing Lists in the backend.

Commercial mailings are all messages that are not functional before the appointment, for example a newsletter or a birthday email. The appointment confirmation and reminder are not included.

There are two opt-out mailing lists as standard. The first mailing list is for sending an e-mail and the second mailing list is for sending an sms.

Please note: the mailing list for sending an SMS only records the customers who have entered a mobile number.

Activate opt-in

To activate the registration function, click on the mailing list. This list now contains all current customers. Then click on the 'Convert to opt-in' button and click on 'Ok'.

The opt-out mailing list has now been changed to an opt-in mailing list. New customers can now indicate in the booking widget that they want to register for the newsletter. For this they must place a check mark. The customer is then automatically added to all mailing lists.

The option to subscribe to the newsletter is (after activation) automatically brought up in the booking widget. If desired, you can change the text in the booking widget.

Opting in or out customers manually

It is also possible to manually subscribe or unsubscribe customers for a mailing list. To do this, go to the mailing list, select the customer and then click on the blue registration or deregistration button below. You can also register or unsubscribe a customer via the customer data. To do this, go to Customers and click on the name of the customer, then you can subscribe or unsubscribe the customer under Messages.

Click here for more information about sending mailings.