Customer Management
An organized approach for a satisfied customer.
As an entrepreneur, you know better than anyone how challenging it can be to find and manage customer data, especially when using multiple systems. But with the powerful Customer Management System from OnlineAfspraken.nl, everything you need is right at your fingertips. From upcoming appointments and personal notes to subscriptions and more—you have all the information to engage your customers and keep them satisfied.
And that’s just the beginning. With just a few clicks, you can contact your customer directly, and with their own user account, customers can quickly and easily schedule appointments. This not only ensures satisfied customers but also saves time and improves your business's efficiency.
What are the benefits of our customer management system?
Easy access to customer administration.
With a customer management system, all customer data is stored in one central location. This makes it easier to quickly access important information such as contact details, purchase history, and notes.
Improved customer relationships.
By having access to the complete customer history, including appointments, purchases, and communication, you can better understand your customers and offer them a personalized service. This leads to greater satisfaction and loyalty.
Better safety and security.
With a customer management system, you can securely store and manage customer data. This protects your business and customers from fraud, data breaches, and other security risks. Additionally, it ensures that you comply with legal requirements and regulations regarding data protection and privacy.
Improved marketing.
By collecting and analyzing customer data, you can set up more targeted and effective marketing campaigns. For example, you can send targeted emails to customers who haven’t made a purchase or booked an appointment in a while.
Better reporting and analysis.
With a customer management system, you can easily generate reports and analyses based on customer data. This helps you gain insights into your business performance and customer needs, allowing you to make better decisions and optimize your business strategy.
Efficient and time-saving
The Online Booking system makes it easier to quickly look up customer information, allowing you to spend less time on administration and more time on customer interaction.
The basics of the Customer Management system.
Our system consists of two main components: software for the organization and software for the customer. The combination of these two components provides you with optimal insight into customer data and enables you to better respond to your customer's needs.
Customer Card
Our customer card is the foundation of the management system. It collects all valuable information about your customers in one place. From contact details and appointment history to purchases and notes—you always have access to complete customer data. With this wealth of information, you can improve your customer relationships and take your business to the next level.
User account
The user account also makes your customer management system user-friendly for the customer. With just a few clicks, customers can make new appointments, while their details and scheduled appointments are automatically saved. Additionally, customers can easily sign up using their Google or Facebook account for an even faster and more convenient booking experience.
The features of the customer management system.
The foundation of the customer management system is based on storing customer data and using this data to improve customer relationships. To achieve this, we offer various features that contribute to this goal. Let us advise you so that we can work together to determine which features are best suited to both your organization and your customers.
Filtering and segmenting customers.
With our customer management system, you have access to an extensive customer database. All relevant customer data is collected here, from contact details to appointment history and purchases. Using various filters, you can segment this data and send targeted messages to specific audiences.
Whether you’re launching a new product or sharing a special offer, our customer management system allows you to use the information smartly and deliver the right message to the right customer.
Automatic direct debit.
Our system takes the hassle out of managing subscription and punch card payments, giving you more time to focus on growing your business. With automatic direct debits (available for subscriptions only), payments are easy and efficient, so you’ll never have to struggle with billing issues and can enjoy stable revenue.
Importing and exporting customer data.
With OnlineAfspraken.nl, you can import or export your customer database with just one click. Whether you already have a database or are just starting to build your customer list, you can always manage your data easily. Import customer data from other systems and export your database whenever you need. This ensures flexibility, allowing you to manage your customer relationships your way.
Adding notes and documents.
With the ability to add notes and attachments to the customer card, you as a professional have a convenient way to store important information about your customers. You can create custom forms, such as an intake form or a review, where customers can leave things like a digital signature. This ensures a personalized and professional approach to your customers and gives you the ability to work in an efficient and effective way.
Shopping by appointment.
Does your store have limited capacity? Or do you want to allow customers to easily book appointments for things like one-on-one consultations or sessions? With our online booking system, customers can reserve time slots that suit them (and you) best.
Offer online appointments
Through the integration with Microsoft Teams, Google Meet, and Zoom, you can easily add the video call option to your available services, allowing customers to attend their appointment remotely without needing to be physically present. This makes it easy to offer consultations, meetings, or other remote services.
Security in customer management.
At OnlineAfspraken.nl, we understand that protecting your and your customers' personal data is of utmost importance. Security is our top priority, and that's why we guarantee the best protection with our ISO-27001 certification.
We also enter into a data processing agreement with you. Our systems run on an ISO-certified data center where data is stored in the Netherlands. These data centers continuously back up information and ensure strict compliance with privacy laws (GDPR). This way, you can run your business with peace of mind, knowing that the personal information of your customers is secure.
Online customer management system for every industry.
Our online customer management system is suitable for various industries that work with customer data. Whether you run a beauty salon, physiotherapy practice, law firm, or store, we offer tailored solutions. It’s possible to customize the system's features to meet the specific needs of your organization, allowing you to make the most of the system.
Example features per industry.
Leisure
Segmenting customers, setting up email marketing campaigns, adding notes and attachments to customer cards.
Beauty and wellness
Maintaining customer cards for beauty treatments, storing preferences for massages and other wellness services, allowing customers to schedule new appointments.
Healthcare
Collecting patient data, scheduling appointments, sending reminders for follow-up appointments.
Business and retail.
Managing customer data, updating customer profiles, setting up email marketing campaigns.
Education
Collecting student data, providing insights into the schedules of teachers and students, adding notes and attachments to student cards.
Sport
Tracking customer data, managing participants for group classes, scheduling appointments with personal trainers.
OnlineAfspraken.nl's Service
At OnlineAfspraken.nl, we offer more than just customer management software. We also provide a range of other products and services, including our online booking system, marketing tools, and an integrated online payment and POS system.
Do you have questions about our online customer management system or any of our other products and services? You can easily reach us by calling +31 (0)30-2412042 or emailing us at info@onlineafspraken.nl. Our phone customer service is available Monday through Friday between 9:00 AM and 5:00 PM, and we always respond on the same day.
Have questions outside these hours? Check out our online support center, where you might already find the answers you're looking for. If your question isn’t listed, send us an email, and we’ll get back to you as soon as possible on the next business day.
Discover the possibilities for your business.
Start your 30-day trial now and discover how our customer management system can help your business grow!
Frequently Asked Questions
A customer management system is a software program that helps businesses manage customer data. It provides a central repository for customer information such as contact details, purchase history, and interactions with the company.
A customer management system offers many benefits, including better insights into customer behavior and preferences, personalized marketing, improved customer service, and an enhanced customer experience.
Any business that interacts with customers, whether it's a small sole proprietorship or a large corporation, can benefit from a customer management system. It is especially useful for businesses with a lot of customer interactions and those that collect a significant amount of customer data.
Yes, it is safe to store customer data in a customer management system, as long as the system meets the proper security standards and has implemented necessary security measures. For example, OnlineAfspraken.nl complies with GDPR regulations and holds the ISO-27001 certification for information security.
Definitely! Your entire customer database can be imported according to a sample file and the accompanying instructions.
A customer management system and a CRM system have many similarities and are sometimes used interchangeably, but there are also some key differences between the two.
A customer management system focuses on managing contact details and interactions with customers, such as tracking appointments, notes, and orders. It primarily deals with keeping basic information about customers and simplifying communication between businesses and customers.
A CRM system goes beyond just managing customer data and interactions. It focuses on understanding customer needs and preferences, analyzing customer data, and developing strategies to improve and maintain customer relationships. It is aimed at building long-term relationships with customers through personalized marketing and communication.